Call Certification: the key to securing your business communications
<< Legal Digital Certification
In an increasingly digital business world where communications move fast and traceability is crucial, having reliable mechanisms to validate every conversation is a strategic necessity. This is where call certification comes into play — a service that not only protects your business, but strengthens your credibility with clients, suppliers, and stakeholders.
At MassCert, we’re leaders in large-scale certifications for businesses needing to ensure the truthfulness, authenticity, and legal validity of their phone interactions. A single phone call can influence deals, contracts, or disputes. That’s why we certify each call with full legal validity, providing indisputable evidentiary support when needed.
What is call certification?
Call certification involves recording, storing, and safeguarding telephone conversations made by a company, providing a legal guarantee seal that validates the content of such communication to third parties. This type of certification entails a technical and legal process that allows the recording to be presented as valid evidence before a competent authority, whether in an audit, litigation, or any claim situation.
Unlike a simple recording, certification incorporates integrity mechanisms (cryptographic hash), timestamping, and secure custody, preventing any kind of manipulation or questioning of the veracity of what was said. It is, in essence, a legal shield that protects both the company and its interlocutor, providing transparency and trust.
Why is it essential for your company?
The main reasons why your company should implement a call certification system are:
Legal security: Having irrefutable proof of what was agreed upon in a phone conversation
Lower legal risks: Avoiding disputes with customers, suppliers, or employees due to misunderstandings or ambiguous interpretations.
Regulatory compliance: Facilitating traceability and adherence to data protection, transparency, and best practice regulations.
Improved incident management: Certified recordings speed up conflict resolution.
Service quality optimization: Monitoring calls helps improve customer service and staff efficiency.
Cost savings: Reducing legal expenses, conflict management time, and resources spent on later documentary evidence.
MassCert: business certification leaders
Choosing MassCert means trusting a company that understands the real needs of the corporate world. Our legally endorsed technology is designed to scale with you, provide continuous support, and ensure all your communications are legally and technically safeguarded.
Our clients value:
Quick implementation of our solutions.
System usability.
Personalized technical and legal support.
Adaptability to any call volume.
Certification of other channels like emails, documents, SMS, or WhatsApp, extending legal coverage to all your business communications.
How our certification service works
Our call certification system adapts to your technological and operational needs. We integrate our solutions into your PBX, communications platform, or SaaS provider without requiring additional investments or complicated migrations.
The process is carried out in three phases:
Automatic and legal call recording
Content protection, applying advanced cryptography techniques to ensure processing of recordings in accordance with GDPR regulations.
Content certification, applying a timestamp, data integrity, and legally valid digital registration.
Additionally, we provide access to a dashboard where you can search, listen to, and download your certified calls. All of this with full GDPR compliance and adapted to any sector: financial, healthcare, insurance, legal, logistics, etc.
Ready to protect your conversations?
Don't let an unrecorded conversation cost you time, money, or your company's reputation. With MassCert and our call certification service, every word counts, every agreement is documented, and every action is covered.
Request a demo and discover how certification can become a competitive advantage for your business.